Refund Policy

Paddle.com is the Merchant of Record for all our orders and processes refunds; this policy is section 7 of our Terms of Sale.

• First purchase: full refund if you ask within 14 days of purchase and the licence key has not been activated on any computer.
• After activation: no refund, except when the Software cannot be started on a supported system because of an error we do not fix within a reasonable time after your report.
• Renewals: no refund, except an annual renewal reported within 14 days of the renewal date if the Software was not used after the renewal.
• Cancelled subscriptions run to the end of the paid period and are not refunded for the rest of it.
• Refunds are processed by Paddle to the original payment method. Where the law of your country gives you a longer or unconditional right of withdrawal, that right applies.

To ask for a refund, write to contact@palletdesigner.com or to Paddle (help.paddle.com) with the order number.